Return and refund policy
Hayat Home allows product returns within 7 days from the date of delivery if the product is eligible for return. For any item with a manufacturing defect or delivered in a damaged condition, customers must report the issue within 72 hours along with photos, videos, or other documentation.
Return Conditions for Eligible Products:
Made to Order Products:
Made to order items are specially crafted just for you! They can only be returned if received in a defective condition, damaged, or with missing components.
Please contact us via our official communication channels and attach a photo of the product’s condition along with your return request within 72 hours of delivery for verification of your claim.
Made to order products are eligible for return only for specific reasons.
Change of Mind:
If you change your mind, you may request a return within 7 business days. However, products that have been used, modified, assembled, or installed cannot be returned unless defective. We reserve the right to verify the defect and will repair or replace any defective items.
Products are not eligible for return if used or if the original packaging has been opened unless a manufacturing defect is present.
The customer bears the shipping cost in the case of a return due to a change of mind.
How long does it take to receive a refund?
It may take up to 7 business days, depending on your location, for the product to reach us once returned. After receiving and inspecting the returned item, the refund may take 2 to 10 business days to be credited to your credit card or bank account if the payment was made in cash.
How can I track my return request?
You can simply contact our customer service through one of the following channels:
• Direct message on Instagram:
• Email us at: Info@hayathome-sa.com
• Or via WhatsApp: +966591803773
All credit/debit card details and personally identifiable information will not be stored, sold, shared, or rented to any third parties.
The Kingdom of Saudi Arabia is considered our local market.
We accept online payments via credit card (Visa or MasterCard) in Saudi Riyals.
When a product is returned, the amount paid will be refunded using the same payment method originally used by the customer
Any dispute or claim arising out of or in connection with this website shall be governed and interpreted in accordance with the laws of the Kingdom of Saudi Arabia.